Delivery & returns


Your jewellery purchase is very precious and we want your Jewellery purchase to make sure that it arrives in perfect condition; therefore all our deliveries are made by Maltapost and will require a signature upon delivery.If you place your order before 12 pm Monday-Friday, we will endeavor to dispatch it the same day.  There are some factors that may affect dispatch such as stock availability, if we have to order a product directly from the supplier, or if you have any special requirements. If any of these factors result in the dispatch of your order being extended, we will contact you to discuss the options available. Orders placed on Saturdays and Sundays will be dispatched on Monday, unless it is a bank holiday, then your goods will be dispatched on Tuesday.

Return Policy

If you are not fully satisfied with your purchase, you can return it within 15 days from the date of delivery. We offer FREE return shipping on all orders. Jade Jewellers will not accept any product that has been damaged, modified, or already worn by the customer. Products not listed on our website are non-returnable. All items must be returned with the product tags attached, and any certificates as provided in the original packaging. If the product is found damaged, modified, or already worn, it will be shipped back to you. No refund will be issued in these circumstances.